Need to cancel Amazon Music? Here’s the fast UK guide

Many people cancel for simple reasons: price rises, duplicate services, or a free trial about to roll over. Below you’ll find the exact steps for every route: on Amazon.co.uk (desktop), inside the Amazon Music app, and—if you subscribed through Apple or Google—how to cancel there. Most cancellations take minutes and your access usually continues until the end of the current billing period. Refunds are limited. Recent UK price changes reported by The Verge (Jan 2025) have also prompted reviews for some households. If you’re ready, jump to the checklist below.

Before you start: confirm your plan and who bills you

Plan type: Amazon Music Unlimited (paid add‑on) versus Amazon Music included with Prime (you can’t cancel the Prime-included tier separately).
Billing source: Where did you start the subscription? Options are Amazon.co.uk, Apple (iTunes/App Store), Google Play, or your mobile provider.
Where to check:
- Direct with Amazon: open Amazon Music Settings.
- Apple-billed: iPhone/iPad Settings → [your name] → Subscriptions; on Mac: App Store → Account Settings → Subscriptions.
- Google-billed: Play Store → profile → Payments & subscriptions → Subscriptions; or play.google.com/subscriptions.
Proof: check recent card statements and your original email receipts to identify the billing source.

Sources: Amazon’s help centre, Apple’s “cancel a subscription” guide, and Google Play’s cancellation help.

Cancel on desktop (Amazon.co.uk)

Go to Amazon Music Settings.
Find Amazon Music Unlimited.
In Subscription Renewal, choose Cancel.
Confirm.

Pro tips from Amazon: some accounts can Pause instead of cancel, but annual plans, free trials, promotions, and subscriptions billed by Apple/Google/mobile providers are usually ineligible. You can also say: “Alexa, cancel my Amazon Music Unlimited subscription.” After cancellation, service stays active until the period ends; then Unlimited tracks grey out and playback is removed. Source: Amazon’s official cancellation article.

Cancel in the Amazon Music app (iOS or Android)

Use this only if you subscribed directly with Amazon. Steps: open the Amazon Music app → Settings → Amazon Music Unlimited → Cancel Subscription → confirm. If you subscribed through Apple or Google, the app will route you to those billing systems and you must cancel there. Source: Amazon UK’s article on cancellation paths.

If you’re billed through Apple: cancel on iPhone, iPad, or Mac

iPhone/iPad: Settings → [your name] → Subscriptions → Amazon Music → Cancel Subscription.
Mac: App Store → your name → Account Settings → Subscriptions → Manage → Cancel.

Apple notes: if there’s no Cancel button or you see an expiry date in red, it’s already cancelled. UK note from Amazon’s FAQ: iTunes billing supports the Individual plan only and some promotions may not apply. Source: Apple Support’s cancellation article and Amazon’s iTunes billing notes.

If you’re billed through Google Play: cancel on Android or the web

Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Amazon Music → Cancel.
Web: visit play.google.com/subscriptions, choose Amazon Music, then Cancel.

Timing: cancel before the next renewal. Google often processes renewals up to 24 hours before period end. Cancellations don’t refund past charges; access continues until the current period ends. Sources: Google’s official billing docs and Android Developers’ guidance.

Refunds, free trials, and the UK 14‑day cooling‑off window

Direct with Amazon: payments are generally non‑refundable once service starts, but UK/EU consumers have a 14‑day right of withdrawal for new sign‑ups. Cancel within 14 days and Amazon says it will refund the fee. See Amazon Music Terms and the cancellation information page.
Free trials: auto‑renew if not cancelled in time.
Apple/Google billed: refunds follow Apple/Google rules, not Amazon’s.

Sources: Amazon Music Terms (incl. 14‑day clause), Amazon’s cancellation info, plus Apple/Google refund systems referenced in Amazon help.

Troubleshooting and staying safe

Try another browser or an incognito window.
Sign out/in; confirm you’re on amazon.co.uk and the correct account.
If the cancel button glitches, contact Amazon via chat and ask them to cancel from their side.
If you subscribed via app store but the sub isn’t visible, verify you’re signed into the right Apple ID or Google account.
Phishing safety: don’t click “cancel subscription” links in emails. Navigate directly to Amazon or the app stores. Amazon UK has warned about Prime‑style scams; report suspicious messages at amazon.co.uk/reportascam. Recent UK press coverage from The Guardian has highlighted similar scams.

What changes after you cancel

Access continues until your current billing cycle ends.
Then Unlimited tracks and podcasts in your Library are greyed out and playback is removed.
If you had an Unlimited plan with a monthly audiobook perk, it ends at the billing‑period end.

Source: Amazon’s official cancellation guide.

Save the money you’ve freed up: try 118M8

118M8 shows prices in hours worked so subscriptions are easier to judge. Enter your take‑home hourly rate, log subscriptions like Amazon Music, and use the 24‑hour Sleep on it reminder before re‑subscribing.

Quick example: at £10.99/month and £12/hour, that’s roughly 0.92 hours each month. Cancelling or pausing saves about £131.88 and 11 hours in a year.

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