FAQ

118M8 is your financial fitness M8, designed to help you build smarter spending habits.

The app includes a range of simple games that encourage you to pause and reflect on spending decisions in different ways. This includes the Wait game, which shows how long you’d need to work to afford something so you can decide if it feels worth it, and a number generator game that introduces an element of chance to prompt reflection before making a purchase.

For credit card customers, the app also provides helpful spending insights, including an overview of recent spending, trends over time, top merchants, and spending by category. Together, these features are designed to help users better understand their habits and make more informed spending decisions.

The more you use 118M8, the more useful it becomes. Make it a daily habit by playing a quick game each time you’re about to spend — it’s designed to help you pause and think before purchasing. If you’re a 118 118 Money credit card customer, you can also use the Money section to spot spending trends over time, see your top merchants and categories, and view how often you’re spending with certain brands through frequency insights (for example, noticing you’ve been to the same coffee shop 15 times in a month). This can help you build awareness of where your money is going and identify small changes that may reduce unnecessary spending and free up money for what matters most to you. You can also link other bank accounts and cards you choose to share using Open Banking, giving you the same insights across more of your everyday spending. See all your spending in one place.

No, you can start playing straight away, however, if you delete the app, you will lose your history. But if you register, then we will be able to save your history and allow you to unlock new features as we release them. If you are a 118118 Money customer, then just log in with your credentials and avoid the need to register. Save your progress, track your goals, and share wins with friends.

Just tap “Set Goal” and choose your target whether it’s a weekend away or just a rainy-day fund. You can edit or reset it anytime.

You’ll get a well-deserved celebration screen (and bragging rights). Share your win, feel good about your progress, then set your next target.

Yes, your game centre screen shows total amount Saved-To-Date. It’s your personal proof that small daily decisions add up to big wins.

Note, Saved-to-Date shows the amount you could have chosen not to spend during the current month, based on your in-game decisions. No funds are moved from your bank account.

Every time you don’t spend, 118M8 adds that amount to what we call your savings tracker. You can see how close you are to your goal, and share milestones like “I’ve achieved my target of £50 saved”. Savings will only happen if you decide not to buy the item and then do not spend that money on something else later.

Absolutely. 118M8 makes it easy to share your wins with friends like how many hours you’ve saved or how much closer you are to your goal. You’re not bragging, you’re inspiring.

Because saving feels even better when it’s contagious. Every shared win motivates someone else to think before they spend.

Simple. Enter how much you earn per hour, per month or per year and what you’re about to spend. 118M8 will instantly show you what that spend really costs in hours of work. You choose: Buy, Don’t Buy, or Sleep on It.

The app uses the hourly, monthly or yearly rate you enter to calculate how long you’d need to work to earn that amount. It’s simple maths, not finance advice. But it’s a great way to see the real cost of your spending habits and give yourself 24 hours to decide if you would rather spend those hours on something you want more.

It’s up to you. You could enter your net (take home) income (what actually lands in your account after tax, pension, and deductions). That way, 118M8 can show you the real cost of spending in hours you actually work for yourself, not the taxman. Or just enter your hourly, monthly or yearly pay to get started faster.

It’s your control superpower. Tap “Sleep on it” instead of “Buy” and 118M8 will remind you in 24 hours. If you still want it tomorrow, fine. But most people don’t.

It’s the nudge you get the next day after you’ve set a “Sleep on it” reminder. You’ll see what you nearly bought and how much time you just saved by not doing it. That gives you a chance to spend on something you want more instead.

Tap Games from nav bar and select > next to Monthly Goal and edit your info anytime.

You choose a number or range and play the game. Based on the outcome, the game will prompt you to either spend or save. The result is designed to create a moment of reflection, not to make the decision for you.

The terms “spend” and “save” reflect the outcome of the game only. They do not move, hold, or save any money, and no action is taken automatically. Any decision to spend or not spend is entirely up to you.

Go to the “Refer” section. Tap the invite link, send it via message or social media, and help someone else start buying back their time.

The Credit Statement Change section displays your last two statement balances and how the balance has changed between the two statements.

Monthly change shows how your last statement balance compares to your balance at the same point in the previous month. It helps you see whether your balance has increased or decreased over time.

The percentage indicates how much your statement balance has changed compared to last month. A decrease means your balance is lower than last month, while an increase means it is higher.

Your statement balance can change for several reasons, including spending, payments made, refunds, or when transactions are processed. Viewing your activity over time can help you understand these changes.

These bars provide a visual comparison of your most recent statement balance versus previous month, making it easier to see changes at a glance.

The Credit Statement Change section displays information for your 118 118 Money credit card. If something doesn’t look right with your 118 118 Money card data, please contact our customer support team and we’ll be happy to help.

Credit Statement Change section is based on your most recent statement and your last statement. This section will update as soon as a new statement is available, and the amounts will change based on the new statement balance.

Open Banking allows you to securely connect bank accounts and credit cards from other providers to the app. Once connected, 118M8 can analyse your spending across those accounts to provide insights and trends in one place.

Yes. Open Banking connections are authorised directly with your bank using secure authentication. 118 118 Money never sees your banking login details.

Spending information from your connected accounts is refreshed daily to keep your insights up to date. As long as your bank connection remains active and your consent is valid, the 118M8 app will continue to sync and retrieve the latest information from your accounts each day.

Yes. You can disconnect an account at any time from the account settings section of the app.

For security reasons, Open Banking requires you to reconfirm your consent at least every 90 days. If you do not reconnect your account, we will no longer be able to access or update your data and you will no longer be able to view your insights for the account that has expired.

If you disconnect your bank account or stop using Open Banking features, we will immediately stop accessing and refreshing your bank data. Any data we have already collected will be securely stored and then deleted, in accordance with our Privacy Policy.

The Money section provides a clear overview of how you spend your money. You can view your spending weekly, monthly, or yearly, making it easy to compare recent activity or see how your spending has changed over time. This section highlights your top spends, where you spend the most frequently, how your spending is grouped by category, and common spending trends. The information is designed to help you quickly understand your spending patterns at a glance.

If you’re a 118 118 Money credit card customer, your credit card activity will appear automatically. If you connect other accounts using Open Banking, insights will also be generated from those linked accounts.

Your spending information is updated daily.

Spending can vary depending on when transactions are made and when they are processed. Weekly, monthly, and yearly views are provided to help you spot trends over different time periods.

Categories group similar types of spending together, such as groceries, eating out, transport, or utilities. This helps you see where your money is being spent across different areas.

At this time, categories are generated automatically and can’t be manually changed.

Credit Trends show how your spending changes over time, such as increases or decreases by category. This is intended to help you understand patterns in your spending, not to assess whether spending is good or bad.

The Frequency view shows how often you’ve spent with each merchant during the selected period, regardless of the amount spent. This helps highlight repeat or regular spending.

Example:

Your Frequency view might show that you visited Starbucks 15 times this month, even if each individual spend was small.

The Category view groups your spending into categories such as groceries, eating out, utilities, or transport. This helps you see which types of spending make up the largest share of your total spend.

Example:

You might see that Eating Out & Going Out accounts for 20% of your spending this month, while Groceries & Household makes up 15%.

The Spend view shows which individual merchants you’ve spent the most with during the selected period, based on total amount spent.

Example:

You might see that you spent £120 with Octopus Energy this month, making it one of your top spending merchants.

Percentages show how spending or transaction frequency has changed compared to the previous period. An increase means higher spend or more transactions, while a decrease means less.

Top Spends highlight merchants where you’ve spent the most during the selected period. This can help you quickly see where larger amounts of your spending are going.

Some merchants operate under different names or payment references, which can cause them to appear separately.

Merchant names come from the payment reference used at the point of sale. This may differ from the brand name you recognise.

Your statement reflects completed billing periods, while the 118 118 Mobile app shows real-time and recent activity. Timing differences or pending transactions can cause temporary differences.

Some transactions may appear under different names depending on how the merchant processes payments. This information comes directly from the bank or card provider.

If you don’t recognise a transaction on your 118 118 Money card, please check whether it could relate to a recent purchase or subscription. If it still looks unfamiliar, contact our customer support team and we’ll help investigate. If the transaction relates to an account you’ve linked using Open Banking, you’ll need to contact the relevant bank or card provider directly.

No. The app provides information and insights to help you understand your spending. It does not give financial advice or tell you what decisions to make.

Many customers find that seeing spending trends and categories helps them feel more in control. How you use the information is always up to you.

If you need further help, you can contact our customer support team, who will be happy to talk through your account with you.

118M8 Premium is a subscription that unlocks additional financial insights and features, including the ability to connect multiple bank accounts and analyse spending across them.

Yes. New subscribers may be offered a free trial, depending on the promotion available at the time of sign-up. If a free trial is offered and you cancel before it the trial ends, you will not be charged. If you do not cancel, your subscription will automatically begin and renew at the applicable price once the free trial ends.

Your subscription will automatically renew at the end of each billing period unless you cancel it.

Subscriptions are managed through the App Store or Google Play. You can cancel at any time before you next renewal date through your device’s subscription settings.

If you cancel, you will continue to have access to Premium features until the end of your current billing period. After that, your subscription will not renew and you will lose access to Premium features.

You can manage or cancel your subscription at any time through your device settings, Apple App Store or Google Play Store, where your subscription was originally set up.

You will not receive a refund for any remaining time in your current billing period, unless required by the App Store or Google Play policies.

If you registered, tap “Forgot Password” on the login screen and follow the reset steps. If you use the app without an account, no login’s needed.

Absolutely. We only store the minimum data needed to make the app work. We only share your personal information in strict accordance with our Privacy Policy, ensuring your data remains protected at every step.

Not at all. 118M8 isn’t here to judge, it’s here to empower. It just helps you see the true cost of your choices, so you can spend on what actually matters to you.

Then buy it guilt free. The point is to make conscious choices, not to say “no” to everything.

Before you buy anything, open the app and see what that cost equals in hours worked. If it’s worth your time, go ahead. If not hit “Don’t Buy” and add it to your savings tracker.

If you decide that you no longer want your 118M8 account, you can request its closure at any time. Simply send an email to beta@118m8.com from the email address registered to your account. Our team will guide you through the next steps and confirm once your account has been closed.

You can request that your connected bank data is deleted at any time.

If you have linked bank accounts using Open Banking and would like us to remove that data from the app, please contact our support team at DPO@118118money.com

Once we receive your request, we will remove the connected bank data from our systems in line with our data protection obligations. You may also choose to disconnect your bank accounts directly within the app at any time, which will stop any further data from being refreshed.

For more information about how we handle your data, please refer to our Privacy Policy.

If you'd like to update how 118 118 Money contacts you, simply send your request to marketpreferences118M8@118118money.com. Please include your name and the email address linked to your 118M8 account so we can process the update quickly.